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Registration
Why should I become a registered user?
What is the Yami Rewards?
Do I need to register before placing an order?
How do I change my account login email address?
Can I change account login email address when it expires? (Verified)
How do I change my account password?
Why don’t I receive any notification email?
After order is charged, why no points shows?
Ordering
Can I order by phone?
What kinds of payment methods do you accept?
Can I modify shipping address?
Why is there shipping charge when order is over $49?
How to cancel the order?
Package received with item missing?
Package received with item damaged?
What should I do if item received expires?
Can I add item once order is submitted?
Can I exchange an item to another one when processing replacement?
Can you atomically send out item after it is back to stock?
Payment
Why is refund amount less than paid amount when using Wechat?
Can refund be issued to a different method of payment?
Why does my order payment show failed?
Why is there more than one charge from my credit card?
Why can’t I pay the order through Wechat?
Can I use several coupons together?
Shipping
Can I get the 24 Hour Delivery?
Can replacement be shipped with a different shipping method?
Why does the package ship with UPS while original selected shipping method is Local Express?
How long will the order of book be delivered?
Why does order shipped from Japan need signature?
Does package shipped from Yami warehouse request signature?
What should I do after filling lost package claim with UPS?
What should I do if my package is damaged in shipping?
Product
Will you do replenishment once product is sold out?
How to check product expiration information?
TAX
How is tax calculated?
Contact Customer Service