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Delayed Order Shipping FAQ
2020/03/27 19:20 view:25.4k
亚米小二


Q- How long will it take for my package to arrive?

FedEx and UPS have been gradually catching up to regular delivery times in most areas of the US. Deliveries in some regions may experience delays. If you find the tracking status not updated after the package shipped out or delivery time is longer than usual, please be patient and monitor your tracking status frequently.


Q - Delayed response from customer service

Due to an unusually high volume of emails, we are experiencing longer than normal reply time. You can either call or email us at help@yamibuy.com. We will help you as soon as possible.


Q - Delayed delivery from Marketplace sellers

Due to the impact of the global pandemic, the number of global logistics flights has decreased sharply. All international packages will be delayed.The estimated delivery time of non-US direct packages is around 30-45 days. Please wait patiently. Thanks for your understanding


Q- How do I get up-to-date restock information?

Sign up for restock notifications or follow us on social media to get the latest updates on restocked merchandise.


How to set up restock alerts:

  • Email subscription:Go to Account - Restock Alerts - Add your Email address

  • Mobile Push Notifications:Download Yamibuy App - Go to Account - Settings - Enable Push Notification

  • You can also set up notifications directly from out of stock product pages by clicking on “restock notification”


Follow us on social media for general restock announcements and exclusive deals:

  • Add Yamibuy on WeChat:

    • “Yamibuy04” ---join our fan group to receive the latest restock information

    • “Yamiusa” --- for coronavirus updates, new products reviews, and exclusive deals


Subscribe to SMS notifications to receive exclusive deals - Text “Yami” to +1(909) 314-2643 


If you have questions regarding orders, products, payments etc., please contact customer service at:

+1(800)407-9710

help@yamibuy.com


Q - Will delayed shipping affect my VIP level?


Recently, a large number of users have reached the amount to upgrade or keep VIP levels. Due to delayed package shipment during the COVID-19 period, we already granted Gold & Silver users an extra one month to maintain or upgrade VIP.


Please feel free to check Yami Rewards through your account page and redeem perks specially prepared for you.

https://customer.yamibuy.com/zh/vip/home