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Jingdong book

沟通心理学

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Books Psychology Pop Psychology

Jingdong book

沟通心理学

Name: 沟通心理学
Brand: Jingdong book
SKU: 3116044671
Price: 25.17 USD
Availability: OutOfStock

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Content Description

《沟通心理学》以大量的心理学研究和实验材料为基础，结合现实社会的热点问题和人们生活中的常见现象，系统阐述了沟通的原则与方法，特别是翔实介绍了说服人的艺术。作者将说服艺术概括为具备两个条件；坚守三个原则；搞好四个结合；发挥五种效应；运用六种战术；掌握七类技巧（共60种）；营造三种氛围。最后是态度改变的心理机制和沟通能力的自我评估。《沟通心理学》的特色是：铸理论与实践为一体，融科学性与实用性为一炉，内容生动有趣，语言朴实流畅，可读性强。

Catalogue

一从沟通谈起
二具备两个条件
三坚守三个原则
四做好四个结合
五发挥五种效应
六运用六种战术
七学握七类技巧
八营造三种氛围
九态度形成和转变的心理机制
十沟通能力的自我评估

Book Abstract

（二）沟通的种类
人们通常将沟通分为内部沟通和外部沟通。
内部沟通是指为了实现组织的目标，组织内部领导班子成员之间、领导与下属之间、组织各部门之间以及员工之间的关系协调与信息交流；外部沟通是指组织与社会各方面建立广泛而和谐的公共关系。
在一个组织内部，又可将沟通分为横向沟通和纵向沟通。
横向沟通一般是部门之间的沟通，目的是为了增强部门问的合作，减少摩擦。通常形式为会议、面谈、备忘录、报告等。横向沟通的可能障碍有部门“本位主义”和短视倾向，“一叶障目”，对组织结构的偏见、猜疑、威胁和恐惧。横向沟通策略包括选择恰当的沟通形式、学会倾听、换位思考等。
纵向沟通分为自上而下和自下而上阳种。下行沟通形式通常为政策文件、会议、报告、谈话、信函、备忘录、电话、传真、电子信件等；上行沟通形式通常为址议、申诉和请求、座谈会、面谈、汇报材料等。纵向沟通的可能障碍包括心理障碍造成信息扭曲；不善聆听他人发言；草率评判对方意见；表达及理解差错等。纵向沟通策略包括制订完备计划；减少环节，提高效率；加强反馈，了解接收者的评价；形式多重组合，如书面与口头相结合；言简意赅，简约行事；建立信任机制；多渠道非正式沟通，如喝茶、吃饭、文体活动等；不越级，不在背后议论上级和下级。
在一个组织的领导班子中，一把手与班子成员以及班子成员之间既有纵向沟通又有横向沟通。一位中央领导将一把手的沟通原则概括为：“总揽不独揽，果断不专断，信任不放任，大度不失度。”将班子成员的沟通原则概括为：“服从不盲从，到位不越位，补台不拆台，分工不分家。”可以说归纳得既完整又精准。
沟通又可分为言语沟通和非言语沟通。非言语沟通是指通过语句以外的其他方式传递信息。
人类最主要的沟通方式是语言，包括口头语言、体态语言（表情动作等）、书面语言（文字或图像）。
在用口头语言沟通时要慎说、善听、会问。即说话要谨慎，言多语失，祸从口出；要善于听对方的潜台词和隐含的意义；要通过巧妙提问澄清对方的意图，获取更多的信息。说话者的工作在于表达信息使意图清楚，而听者的工作则是决定哪一种意图是说话者想要达成的。例如，“这个房间好冷”。这句话在不同的情境和场合，可能是让下属“关上你身后的门”，也可能是“你刚刚调低了暖气，可否麻烦你再调高一点”？也可能意味着“这是一问四面透风的房间”，还可能意味着“这是我所做的开场白”。
……

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