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Jingdong book

商业结果导向的培训

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商业结果导向的培训

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一个模型,带你完成一场完美的以商业结果为导向的培训!

站在客户开业务战略合作伙伴的高度,才能确定*佳的蓝图公式教学策略!


Content Description

在ADDIE被广泛使用后,很多人开始质疑ADDIE的持续效果,因此作者就开始实践将绩效咨询(绩效改进)与课程设计相结合,并且通过30年精炼出Handshaw 课程设计模型,就是将ADDIE的评估和绩效咨询(绩效改进)与课程设计相结合,来与企业的商业目标相匹配。Handshaw的*大的特色是自由度很高,可以适用于多种不同的学习情境。

Author Description

迪克•韩肖(Dick Handshaw)是Handshaw公司的总裁,他是咨询师演讲者,是该行业的先锋,他在培训和绩效改进行业上已经有超过35年的经验。他生活在美国北卡罗来纳州的夏洛特市(Charlotte)。

作为一个专业的教学设计师,你关心的是提供实际业务问题的真正答案。但你可能经常感觉你只是被要求就一个特定的主题进行“培训”,而缺乏对消除潜在差距以差实现结果的战略考虑。

《商业结果导向型的培训》一书揭示了如何更深入地将教学方案与与战略业务目标连接起来——以及在这过程中成为更有价值的商业合作伙伴。本书提供了一种系统而灵活的方法,几乎可以有效地应用于任何行业或领域。


Catalogue

目录


第1章以商业结果为导向的新模型 1
绩效改进和教学设计 1
Handshaw教学设计模型的解释 3
一位设计师的第一位客户 9
当今的培训专业人员需要什么 14
第一阶段 15
第2章绩效咨询 17
对关系的需求 18
被动绩效咨询 19
主动绩效咨询 21
下一阶段 25
第3章消除绩效差距 27
需求分级结构 28
差距地图 30
让差距地图发挥作用 34
下一阶段 42
第4章获得分析的真正价值 43
不做分析的代价伤不起 44
有效的任务分析 46
听众分析的意义 54
文化学习――你最大的机会 61
交付系统分析 66
下一阶段 68
第5章将目标与评估连接起来 69
绩效目标的实际目的 70
如何写有用的绩效目标 71
评估方式改变一切 75
用目标来设计评估策略 77
用评估来设计教学策略 82
实现计划 85
下一阶段 87
第6章蓝图会议 89
对一致的要求 90
为蓝图会议做准备 91
举行蓝图会议 93
分析和利用蓝图的结果 97
下一阶段 97
第7章用原型验证策略 99
学习者是你最好的设计咨询师 100
当你可以评估的时候为什么还要猜 100
进行学习者试验 102
下一阶段 109
第8章教室课程的设计――虚拟教室和真实教室 111
练习与反馈――学习者最需要的 112
参与者指南 112
引导者指南 116
将社交临场感整合到虚拟教室中 121
评审和修改可交付物 122
继续制作阶段 123
第9章在线学习课程的设计 125
在线学习的“可教时刻” 126
写规范反馈 129
继续制作阶段 136
第10章绩效支持和移动学习的设计 137
绩效支持保证结果 138
移动学习:在线学习的下一个合理进展 140
下一阶段 144
第11章用实地测试验证成功与否 145
实地测试的计划和实施 146
下一阶段 149
第12章实现:结果的最后保证 151
实施你的计划 151
衡量和评价结果 154
下一阶段 158
第13章让结果可持续 159
改变你组织的关注点 160
持续关注你的变化 160
“成为改变” 162
第14章结论 163
总结 163
行动号召 165

参考文献与资源 167
关于作者 171

Introduction



为什么是教学设计和绩效咨询

本书帮助读者将教学设计与绩效咨询结合起来,创造了一种新的方法来设计致力于实现真正的商业结果的教学方案。通过将培训与非培训的目标关联到战略业务目标上,并跟踪教学方案的影响,为我们的组织增加了价值。

在我开始职业生涯时,ADDIE教学设计模型尚未被广泛了解和应用。今天,ADDIE模型已经家喻户晓,但是培训专业人士却已经在质疑它们是否还有价值了。我在20世纪90年代中期开始在教学设计中实践绩效咨询,我完全相信将这两者结合起来的价值,因为这两者都依赖于成功的评估。本书将向读者介绍Handshaw教学设计模型,该模型将ADDIE方法与评估和绩效咨询结合起来,可以让教学设计符合业务目标。

本书的读者对象

不管你是不是新加入培训这一行,你都会在本书中找到有用的、基于证据的实践。我尝试用简单的方式来写本书,也尽量仔细地解释专业术语。如果你是资深的教学设计师,也可以从本书的这些案例分析、故事、工具和例子中受益。

负责实现商业结果的管理者和培训领导者可能会找到评估和提供结果的新策略。与培训团队有联系的人力资源从业者会找到如何更好地利用这些资源和方案的策略。本书还为绩效咨询师提供了一些容易遵循的最佳实践。

如何应用Handshaw模型

应用Handshaw模型的最大成功是灵活。你将学到成本与风险规则,以帮助你决定在特定的情境中该用模型的哪些步骤和哪些资源。教学设计模型不是烹饪配方,有些教学设计模型不能产生最佳结果的原因在于它们被应用或误用的方式。用科学家Karl Deutsch的话说,模型是“应该与已有结构或过程中的相关点相匹配的一套符号结构和操作规则”。本书每一章都对应着该模型的一个阶段,帮助你根据每种新情境的需要不同地应用教学设计。

如何利用本书

本书描述了Handshaw教学设计模型的每个阶段,帮助你将这个过程应用到任何特定的情境。有一个Handshaw模型图可以作为你从一个阶段移到下一个阶段时的指南。每章都是独立的,便于复习,或者你可以只从某个特定的阶段直接开始。本书有意设计成一本实用的手册,有一些实践可以应用到你的工作中。


任何理论过程本身都不可能帮助你实现商业结果,除非它被组织和关键相关方信任和接纳。本书的最后一章帮助你管理在采用该模型时所涉及的变化。对于独立培训师来说,掌握这个过程则需要愿景和毅力。这样做的回报就是一个衡量成功和实现商业结果的组织。这个过程有它的回报,这种回报是内在的,也是可评估的。


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