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Jingdong book

星级酒店餐饮经理工作指导手册

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《星级酒店餐饮经理工作指导手册》是星级酒店经理人工作指导手册系列丛书之一,全套书较为规范地对酒店前厅部、客房部、康乐部、财务部、工程部、公关营销部、餐饮部、安全保卫部、行政人事部等部门的工作作了系统阐述,主要内容包括岗位职责、工作制度模板、工作细节规范及实用表格等,具有可操作性、指导性强等特点,是酒店管理人员进行高效率、规范化管理和迅速提升下属工作专业化水平的参照范本,为绩效管理提供依据。本书适合酒店管理人员和酒店行业培训人员参考阅读,同时也可作为酒店新入职员工的自我培训教材。
Author Description

中国酒店规范化管理研究组,由众多酒店业内人士组成,主编陈明星是酒店管理与培训专家,培训师。致力于酒店规范化管理与个性化服务的研究。倡导“酒店小服务,大文化”的管理理念,并落实到服务企业实践中,效果明显,获得企业客户的好评。
Catalogue

第1章 餐饮部概述
11 餐饮部工作内容
12 餐饮部工作特点
第2章 餐饮部工作人员岗位职责
21 餐饮部经理
22 行政总厨
23 餐饮部副经理(分管中餐、宴会)
24 餐饮部副经理(分管西餐、酒水)
25 中餐厅经理
26 中餐厅楼面主管
27 中餐厅领班
28 中餐迎宾员
29 中餐厅吧台服务员
210 中餐厅服务员
211 中餐厅理菜员
212 中厨厨师长
213 中厨副厨师长
214 中厨炒锅主管
215 中厨炒锅厨师
216 中厨砧板主管
217 砧板厨师
218 上什厨师
219 打荷厨师
220 烧腊主管
221 烧腊厨师
222 凉菜厨师
223 传菜员
224 洗菜工(中厨)
225 清洁员
226 点心主管
227 点心部厨师
228 熟笼岗位
229 煎炸岗位
230 烧味部大厨
231 烧味部工场岗
232 西餐厅经理
233 西餐厅楼面主管
234 西餐厅领班
235 西餐面点领班
236 西餐厅迎宾员
237 西餐酒水员
238 西餐厅服务员
239 西厨厨师长
240 西厨副厨师长
241 西厨大厨主管
242 西厨主理领班
243 西厨厨师
244 面包师
245 西餐糕饼师
246 洗菜工(西厨)
247 酒水部主管
248 酒水部领班
249 茶艺居服务员
250 大堂吧服务员
251 酒水部吧员
252 酒水部服务员
253 管事部主管
254 管事部领班
255 二级库管理员
256 管事部员工
257 餐具洗刷员
258 宴会部经理
259 宴会领班
260 宴会厅服务员
261 宴会领位员
262 送餐经理
263 送餐领班
264 订餐员
265 送餐服务员
第3章 中餐部工作规范
31 餐厅领位服务工作规范
32 餐前接待服务工作规范
33 铺台工作规范
34 摆台工作规范
35 托盘使用规范
36 斟酒水服务工作规范
37 对客点酒水服务工作规范
38 中餐甜食和水果的服务工作规范
39 食品、酒水推销工作规范
310 中餐上菜服务工作规范
311 餐厅跑菜工作规范
312 分菜服务工作规范
313 餐盘撤换工作规范
314 加位和撤位服务工作规范
315 餐厅撤台工作规范
316 对客香烟服务工作规范
317 席间香巾服务工作规范
318 餐巾折花工作规范
319 餐巾折叠工作规范
320 切配工作规范
321 厨房划菜工作规范
322 被退回菜肴处理规范
323 标准食谱制定工作规范
324 冷菜加工出品规范
325 厨师长检查工作规范
326 面团制作规范
327 制馅工作规范
328 点心加工出品操作规范
329 结账服务工作规范
330 对客打折服务工作规范
第4章 西餐部工作规范
41 西餐厅对客服务工作规范
42 铺台工作规范
43 餐食摆放服务工作规范
44 西餐菜品服务工作规范
45 斟酒服务工作规范
46 对客点酒水服务工作规范
47 俄式服务工作规范
48 法式服务工作规范
49 美式服务工作规范
410 开胃菜服务工作规范
411 汤类服务工作规范
412 厨房切配工作规范
413 厨房炉灶操作工作规范
414 厨房冷菜工作规范
415 扒房服务工作规范(含奶酪、雪茄服务)
第5章 酒水部工作规范
51 大堂吧服务工作规范
52 咖啡、茶、巧克力奶服务工作规范
53 酒吧调酒操作规范
54 对客饮料服务工作规范
55 餐后酒服务工作规范
56 对客调酒服务工作规范
57 对客送酒服务工作规范
58 对客冰茶服务工作规范
59 对客冰咖啡服务工作规范
510 对客英国茶服务工作规范
511 酒水领用工作规范
第6章 管事部工作规范
61 备餐间工作规范
62 保管员工作规范
63 洗碗工工作规范
64 清洁工工作规范
65 餐具清洁工作规范
66 加工间卫生清洁工作规范
67 客用洗手间卫生清洁工作规范
第7章 宴会部工作规范
71 餐厅接听电话工作规范
72 宴会开餐前准备工作规范
73 宴会摆台服务工作规范
74 宴会出菜服务工作规范
75 中式宴会预定工作规范
76 中餐宴会摆台操作规范
77 中餐宴会服务工作规范
78 西式宴会摆桌服务工作规范
79 西式宴会过程服务工作规范
710 酒会服务工作规范
711 西餐宴会服务工作规范
712 大型会议服务工作规范
第8章 送餐工作规范
81 送餐准备工作规范
82 订餐服务工作规范
83 外卖服务工作规范
84 客房送餐服务工作规范
第9章 餐饮部管理制度模板
91 例会制度模板
92 经营预算与经济活动分析管理制度模板
93 食品毛利核算制度模板
94 物资管理制度模板
95 治安、消防管理制度模板
96 卫生管理制度模板
97 酒水管理制度模板
98 餐饮部服务质量管理制度模板
99 仓储管理制度模板
910 食品研究工作制度模板
911 餐饮客史档案管理制度模板
912 餐饮部培训制度模板
913 员工考勤制度模板
914 人事管理制度模板
915 餐厅酒水盘存制度模板
916 银器管理制度模板
917 餐饮部考核制度模板
第10章 餐饮部工作实用图表举例
101 请购单
102 每日采购请购单
103 提货单
104 物品收货记录表
105 送餐服务记录表
106 咖啡厅钥匙领用记录表
107 餐饮部餐具盘点明细表
108 餐厨用具报损情况记录表
109 餐具破损汇总表
1010 餐具用品分布表
1011 餐具用品使用状况登记表
1012 每日食物成本计算表
1013 每月营业分析报告
1014 多余酒水盘点单
1015 厨房菜点定额成本卡
1016 厨房内部菜单成本控制表
1017 厨房菜点处理记录表
1018 厨师业务考核统计表
1019 服务员业务考核统计表
1020 餐饮部经理对各厨师长考核表
1021 餐饮部经理对各餐厅经理考核表
1022 厨师业务档案表
1023 服务员业务档案
1024 内部餐具借用单
1025 饮料标准成本和售价记录表
1026 饮料库存表
1027 饮料领料单
1028 退菜单汇总表
1029 点心制作规格表
1030 宴会预订记录表
1031 宴会接待通知单
1032 宴会编排表
1033 客房用膳送餐记录表
1034 饮料验收日报表
1035 饮料永续盘存表
1036 团队订餐表
1037 食品原料验收单
1038 月度食品成本月报表
1039 厨房安全检查表
1040 食品质量顾客意见反馈表
1041 食品卫生检查月报
1042 餐饮部各部门每月营业分析报告
1043 音像设备使用通知单
1044 餐厅服务质量检查表
1045 餐饮部各部门经理当月百分考核评分表
1046 酒店餐饮部餐厅经理、领班考核表
1047 厨房操作考核评分表
1048 厨师长每月百分考核评分表
1049 厨师每月百分比考核评分表
1050 厨房领料单
1051 餐饮部服务员考核表
1052 西厨房收尾工作检查表
1053 酒店餐饮部保管品考核表
1054 洗碗工考核表
1055 餐厅日常工作检查细则
1056 餐厅评估表
1057 餐饮各部门经营情况综合日报表
1058 餐饮加工场所卫生安全管理自查项目表
Book Abstract

第1章
餐饮部概述
Chapter 1
1.1 餐饮部工作内容
餐饮部是负责向客人提供餐饮产品和餐饮服务的职能部门,是酒店的一个重要且潜力较大的增收创利部门,餐饮的特色和质量是酒店总体管理水平和特色的重要组成部分。
餐饮部的经营管理方针是“以市场为导向,以成本为中心,以质量为生命”,服务宗旨是“让客人完全满意”。
餐饮部是酒店销售饮食产品、为宾客提供相应服务和顾客用餐的场所。餐饮部服务的主要任务是,按照规范化的服务工作规范,采用一定水平的服务技巧及时为顾客供餐,满足不同客人对餐饮的各种需要,努力扩大销售,并正确计算和收取餐饮费,实现企业的经营收入。
1. 营业部主要工作
营业部是餐饮部的“龙头”部门,主要负责发掘内部潜力,开拓餐饮市场,为吸引和留住客源做好各项协调工作,并负责为筵席、宴会组合菜谱及下单。负责食品采购,餐厅酒水出售、收银、结账和报表工作。
2. 餐厅的主要工作
为宾客提供全面具体的优质服务、推销餐厅的饮食产品及各类酒水,有充分的营业时间使顾客光顾,并负责本岗位的用具与环境卫生的清理,使餐厅环境保持优雅、舒适。
3. 中、西厨部的主要工作
中厨部主要负责菜式、点心的制作,并根据市场需求,大众口味的变化而开拓新菜式、特色菜式来吸引宾客,搞好本部的日常卫生清理。
4. 酒吧的主要工作
为宾客提供酒水、饮料和部分点心服务,根据经营情况,有充足的时间为顾
……
Introduction

星级酒店经理人工作指导手册系列丛书从酒店工作的实际情况出发,立足中国国情,对酒店工作的标准化、规范化、专业化等进行了有益的探索。
本系列图书对酒店前厅部、客房部、康乐部、财务部、工程部、公关营销部、餐饮部、安全保卫部、行政人事部等部门的工作规范化作了系统阐述,主要内容包括岗位职责、工作制度模板、工作细节规范及实用表格等,具有可操作性、指导性强等特点,是酒店管理人员进行高效率、规范化管理和迅速提升下属工作专业化水平的参照范本,为绩效管理提供依据。
全套书采用表格化编写方式,并在每项工作规范处均设有备注表格,使之在最大限度满足不同类型酒店使用需要的同时,增强本书与实际工作的契合度。表格化的表述方式简洁明了,可以最大限度地提高读者的阅读兴趣。
对于一位新入职的酒店员工而言,本套书将是你工作的良师益友,是你入职的自我培训教材。全套书较为详细地阐述了具有可操作性的工作规范和岗位标准,能使你很快进入工作状态。
对于一位有酒店工作经历的员工而言,通过不断地总结经验,你可能已经有了一套做好该岗位工作的娴熟“套路”。即便如此,通过学习本套书你也会更好地理顺自己的工作思路,从而达到应有的专业化和理论化水平,从而进一步促进工作业绩的提升。
对于酒店管理者而言,本套书可以有助于你对本部门工作进行规范化管理,有助于你对下属工作进行有效指导,也可为你对下属进行绩效考核提供依据与标准。
在本套书撰写的过程中,我们曾数次采访相关专家和学者,还邀请很多同行朋友一起研讨,就是希望本套书避免一家之言,能够精益求精,能够为读者提供一个更客观、更翔实、更贴近实际的方案。
本套书的编写能够得到专家和同行的大力支持,是我们最大的荣幸。在此对李中凯、郭汉尧、范敦海、胡浩、罗礼华、施中狱、朱刚、季福林、杨微、熊威、马兴欢、吕文俊、姚秋华、舒朝普、陈鹏、罗志刚、张伟、庞海波、王美玉、连海安、彭鑫、谢进、郭海平、徐宝良、刘树毅和于国强等,一并表示感谢。
中国酒店规范化管理研究组
2015年2月

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If you choose “Send to Email”as your delivery method, the card number and CVV will be sent to the email address automatically;

Any user can use the card number and CVV to redeem the gift card, please keep your gift card information safely. If you have any trouble receiving email, please contact Yami customer service;

Yami gift card can be used to purchase both Yami owned or Marketplace products;

Yami gift card will never expire;

Yami gift card balance does not have to be used up at once;

All rights reserved by Yami.

Return Policy

Gift card that has already been consumed is non-refundable.

Sold by JD@CHINA

Service Guarantee

Yami Free Shipping over $49
Yami Easy Returns
Yami Ships from United States

Shipping

  • United States

    Standard Shipping is $5.99 (Excluding Alaska & Hawaii). Free on orders of $49 or more.

    Local Express is $5.99 (Available in Parts of CA, NJ, MA & PA). Free on orders of $49 or more.

    2-Day Express (Includes Alaska & Hawaii) starts at $19.99.

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Sold by JD@CHINA

Service Guarantee

Yami Cross-store Free Shipping over $69
Yami 30-days Return

Yami-China FC

Yami has a consolidation warehouse in China which collects multiple sellers’ packages and combines to one order. Our Yami consolidation warehouse will directly ship the packages to your door. Cross-store free shipping over $69.

Return Policy

You may return products within 30 days upon receiving the products. Sellers take responsibilities for any wrong shipment or missing items. Packing needs to be unopened for any other than quality issues return. We promise to pack carefully, but because goods are taking long journey to destinations, simple damages to packaging may occur. Any damages not causing internal goods quality problems are not allowed to return. If you open the package and any quality problem is found, please contact customer service within three days after receipt of goods.

Shipping Information

Yami Consolidation Service Shipping Fee $9.99(Free shipping over $69)

Sellers in China will ship their orders within 1-2 business days once the order is placed. Packages are sent to our consolidation warehouse in China and combined there. Our Yami consolidation warehouse will directly ship the packages to you via UPS. The average time for UPS to ship from China to the United States is about 10 working days and it can be traced using the tracking number. Due to the pandemic, the delivery time may be delayed by about 5 days. The package needs to be signed by the guest. If the receipt is not signed, the customer shall bear the risk of loss of the package.

Sold by JD@CHINA

Service Guarantee

Free shipping over 69
Genuine guarantee

Shipping

Yami Consolidated Shipping $9.99(Free shipping over $69)


Seller will ship the orders within 1-2 business days. The logistics time limit is expected to be 7-15 working days. In case of customs clearance, the delivery time will be extended by 3-7 days. The final receipt date is subject to the information of the postal company.

Yami Points information

All items are excluding from any promotion or points events on Yamibuy.com

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Yami

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About the brand

Jingdong book

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About the brand

Jingdong book