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Jingdong book

最受欢迎的哈佛沟通课/去梯言系列

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最受欢迎的哈佛沟通课/去梯言系列

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★风靡全球的哈佛经典沟通课程,改变千万人生的精英沟通口才。
★如何突破沟通堡垒?如何化解棘手局面?如何达成沟通愿望?
★世界一流学府哈佛大学沟通学专家为你讲授关键性沟通秘笈,让你能够——
清晰表达信息,赢得他人理解和信任
准确捕捉交流中的关键点
听懂对方的“话外音”
说出吸引人心的话
迅速将陌生人变成朋友
拒绝他人不伤感情
运用沟通艺术展现自我魅力与影响力
消除团队间的不和和谐因素,提高团队战斗力
加深夫妻感情,提升婚姻幸福指数
……
★微软、苹果、高盛、通用电气、白宫智囊团等世界五百强企业高管和员工都在学习的沟通秘技。
★适用于:读心攻心、识人用人、升职加薪、客户推销、高端谈判、商务谈判、危机处理、管理团队、企业管理、情感对话等沟通场合。
★学会哈佛沟通课,领悟哈佛沟通术,人人都可以高效沟通!
★上完这一课,在任何场合说服任何人!
Content Description

据统计——人际沟通中85%的错误都是由于沟通不善造成的。
如何把陌生人迅速变成朋友?如何成功说服他人?如何巧妙化解尴尬?如何充满自信地当众演说?如何在谈判中稳操胜券?如何在辩论中大获全胜?如何与领导、下属、同事、家人和朋友更好地沟通?如何才能拥有侃侃而谈、能言善辩的口才技巧?如何才能具备令人信服、打动人心的沟通能力?
不会沟通,还想成功?要沟通,先学哈佛沟通课。
哈佛大学著名语言学家罗曼·杰克布森认为,说话是人与生俱来的天赋,但良好的谈吐和沟通能力需要依靠后天的练习。哈佛大学沟通课为我们提供了口才训练和沟通能力提升途径。《*受欢迎的哈佛沟通课》以精练生动的语言,结合丰富典型的案例,从沟通的基本功修炼,到沟通准则的把握,再到社交、职场、酒宴、公关、会议、演讲、辩论等各种重要情境场合的沟通策略,全面解读了哈佛沟通课理论体系和实践运用之道,让你掌握哈佛沟通课的的无穷奥妙,增强自我影响力,改变他人心意,创造双赢的沟通,轻松达成人生愿望。
Author Description

钱智贤,云南真有效企业管理有限公司董事长、巨人投资控股集团主席、云南昆明QQ物语精品连锁有限公司总裁、云南昆明皎洁商贸有限公司总裁、飞来爱蜂蜜创始人、壹梦香水创始人。
出生于贵州六盘水盘县农村,先后当过工人、服务员、推销员、保险等工作,也经历创业挫败;后来一个偶然机会接触培训行业,受陈安之老师指引,先后向国内外30多位激励大师及企业家探求演讲技巧。
擅长企业运营管理、商业模式设计、领袖经营哲学智慧。为世界五百强中国联通、太平洋保险、安利(中国)等100家企业做过服务;培训学员超过50万人,培训企业超过500家,另外通过培训策划,间接辅导控股企业超过10多家;受到企业认可和良好的社会知名度。
主讲课程:
《唤醒心中的巨人》《领袖商战力量》《领袖演说力量》《全员销售力量》《全员执行力量》等。
Comments

在25秒钟内,满足听者对真实度和可信度以及喜爱度的期望,成功地向他们展示你自己,这是一切走向成功的人们的很大的挑战。
——哈佛大学心理学家肯尼士

人和动物主要的区别就是,每个人都渴望一种感觉——被人重视。任何人都喜欢和对自己感兴趣的人接触,因为你怎么对待别人,他们就会怎么对待你。
——哈佛沟通学大师霍莉-威克斯

只想满足自己说的欲望而忘记了听的人,会错过很多有利的商业合作的机遇。因为,听是增加知识和价值的好机会。
——毕业于啥佛的通用电气董事长兼CE0杰夫-伊梅尔特

没有人天生就是“谈判专家”。谈判中那些看似表现得很天才的人其实都是之前做了精心的准备。这也反映出谈判人员对谈判思想框架的深层次了解,同时也揭示了那些谈判高手是如何避免普通的谈判人员容易出现的错误和偏见,以及他们在策划与展开谈判时表现出来的战略眼光和全局观。
——哈佛商学院谈判专家巴泽曼
Catalogue

第一章 人人都可以高效沟通——沟通素养课
自信:充满自信,自然大方
亲和:语气委婉,平易近人
语音:抑扬顿挫,娓娓动听
明确:紧扣目的,有的放矢
中肯:话语中肯,言之有物
简明:简洁明快,精练得当
通俗:深入浅出,通俗易懂
真诚:真诚恳切,言行一致
情感:情感充沛,有感染力
第二章 赢得人心的完美沟通艺术——沟通风格课
形象:说话要有声有色
逻辑:说话要严谨缜密
比喻:用鲜活的形象打动对方
含蓄:言在此而意在彼
赞美:赢得人心才能赢得沟通
幽默:幽默让沟通搭上快车道
变通:说话有技巧,沟通无极限
第三章 说好关键的第一句话——开场沟通课
开个好头:把握开场最初10秒钟
一语定乾坤:初次见面说好第一句话
拉近距离:瞬间征服人心
寻找话题:交谈中要学会没话找话
开门见山:你要想向对方说点什么
激发交谈欲:主动引发一场沟通
揣摩试探:想钓鱼,就要像鱼一样思考
循循善诱:步步为营,把沟通导向高潮
第四章 说话有礼貌,沟通也优雅——沟通礼仪学
称呼:礼貌称呼是沟通的敲门砖
换位思考:站在他人的角度交谈沟通
优雅谈吐:养成优美而文雅的沟通风格
他人是“上帝”:少说“我”多说“你”
敬语:得体地使用敬语和谦词
姿态:态到位,沟通才到位
微笑:让微笑为你的沟通加分
道歉:用好“道歉”这门沟通学问
感谢:感谢的话恰当说出来
第五章 说话说到位,沟通才到位——说话分寸课
谨慎开口:谨防言多必失
有话好说:掂量每句话的轻重
言之有度:说话要有分寸,沟通要有尺度
口有遮拦:避免话不投机、话语伤人
尊重他人感受:说话不能只顾自己过瘾
点到为止:话到嘴边留半句
不揭底牌:识破别说破面子
三思后言:说话要留余地
予人“台阶”:说话要给对方“台阶”下
不触“逆鳞”:不要触犯他人的痛处
不乱开玩笑:沟通中不宜开过头的玩笑
广开言路:给别人表达和沟通的机会
第六章 消除异议,让所有人都听你的——沟通说服力
耐心法则:说服他人要循序渐进
攻心法则:说服是场攻心战
情理法则:晓之以理,动之以情
好言相劝法则:忠言不逆耳,曲径可通幽
“明话暗说”法则:真话有时变个说法
直话婉说法则:把难听的话说得动听
隐藏动机法则:隐藏动机,掌控沟通主导权
旁敲侧击法则:牵着他的鼻子走
登门槛法则:先提小要求,再提大要求
第七章 怎么听比怎么说更重要——沟通倾听术
重倾听:倾听是无言的赞美和恭维
用耳听:说话要带着两只耳朵
用心听:拥有倾听者的良好素质
礼貌听:不要随便打断别人说话
耐心听:做一个耐心的倾听者
静静听:沉默是沟通的一种境界
听+说:倾听中的插话技巧
第八章 化负能量为正能量——沟通批评课
批评讲方式:怎样批评别人才愿意听
批评分轻重:批评切忌恶语伤人、不分轻重
批评重事实:批评切忌捕风捉影、主观臆断
心平气和式批评:不吼不叫的批评艺术
激励式批评:激励比惩罚更有效
赞美式批评:为批评加点“糖”
三明治式批评:赞扬—批评—赞扬
安抚式批评:批评善后安抚的语言技巧
因人批评:不同的人要有不同的批评方法
第九章 对意见坚决拒绝,对人热情友好——沟通拒绝术
敢于说“不”:别让不好意思毁了你
友好拒绝:拒绝,但不使人难堪
善于拒绝:没有拒绝,只有不会拒绝的人
拒绝六式:拒绝绝招,招招见效
含糊拒绝:把“不”说得含糊些
择机拒绝:说“不”时机是关键
含蓄拒绝:通过言外之意表示拒绝
套用拒绝公式:善于说“是—不—是”
侧面拒绝:转移话题,从侧面说“不”
借口拒绝:为你的拒绝找个“挡箭牌”
重复否定拒绝:重复否定部分,可以否定全部
补偿拒绝:拒绝后给予对方点“好处”
拒绝禁忌:拒绝有底线,说“不”有禁忌
第十章 每一种场合都是沟通的练习——场合沟通课
应景沟通:说话看场面,沟通看场合
“入乡随俗”:不同场合说不同的话
变换角度:特定场合变换说话方式
语如其人:依据自己的身份沟通
因人说话:依据听众的身份沟通
看看想想说说:边看边说,边说边看
投其所好:注意对方,择机开口
察言观色:把话说到对方心坎上
拜访场合沟通:迎来送往,增进友谊
面试场合沟通:言语互动,脱颖而出
酒宴场合沟通:推杯换盏,左右逢源
非常场合沟通:智言化窘境,沟通不冷场
公关场合沟通:应答自如,打通“关节”
谈判场合沟通:攻防有据,稳操胜券
会议场合沟通:调动与会者的每一根神经
演讲场合沟通:巧言煽情,掌声如雷
辩论场合沟通:巧舌如簧,雄辩天下
Book Abstract

第一章 人人都可以高效沟通——沟通素养课
在人生之路上,沟通的力量无时无处不在出现,沟通水平高,很多利益呼之即来;沟通水平低,很多利益闻声而去。沟通对个人价值的实现、人生成功的作用是难以估价的。
哈佛大学沟通课开宗明义指出,要想创造顺利的沟通局面,就要苦练说话的基本功,就要对自己的语言千锤百炼,以最精辟的、恰如其分的表情达意的词句,表达出深刻的内涵,口吐莲花,句句有分量,达到开口就能征服人心。
语音:抑扬顿挫,娓娓动听
我们在日常说话和沟通中,只要重视并运用语调的抑扬顿挫的变化,即使是抽象枯燥的内容也能讲得娓娓动听,牢牢吸引住听众;如果不善于运用语调变化,古板平淡得很,即使是生动有趣的内容,也会讲得单调平淡,使听众昏昏欲睡。这就要求我们必须掌握驾驭语调的技能技巧,以便能淋漓尽致地表达思想感情,增强沟通效果。
哈佛大学沟通学家通过自身的沟通实践,指出要想成功驾驭语调,需要从以下几方面入手:
1.停顿与连接
沟通中的停顿与连接是为表达语句的意义和层次、思想和情感服务的,并不完全受标点
符号的制约。没有标点符号的地方,有时需要停顿;有标点符号的地方,有时则要连接。这一点应该牢记,但也不能死搬硬套。
停顿与连接在沟通中起着重要的表情达意的作用,主要意义在于以下6点。
(1)保证语意清晰明确,不使听者产生误会;
(2)强调重点,加深印象;
(3)并列分合,使内容完整;
(4)造成转折呼应;
(5)体现思考判断,给听众的领悟提供依据和时间;
(6)造成意境,令人回味想象。
2.重音
重音可分为语法重音和强调重音。语法重音是显示语句语法结构的,位置比较固定,有
一定的规律。强调重音可分为感情重音和逻辑重音。感情重音强调某种特殊的感情,如表露喜怒好恶等所使用的重音。逻辑重音是能突出语句目的、体现逻辑关系、点染感情色彩的关键词句,其具体表现较为复杂,应根据内容予以区分并把握。重音需在非重音的环境中存在并采取适当的方法加以突出,二者必须有机地衔接和过渡,做到和谐统一。
在表达时,重音一般是重读,但也可根据不同的言语环境选择相应的语音变化来突出重音,如压抑气息、用轻声或低声表达,用短促有力的声音表达,用拖长的声音表达等,都可以显示重音并实现言语目的。
在言语交锋中,有时可以利用重音技巧摆脱对方所设计的圈套,取得有利地位,同时也陷对方于尴尬境地。
一天,林肯低着头在擦自己的靴子,有位外国外交官看见,便嘲讽道:“喂,总统先生,你经常擦自己的靴子吗?”
“是啊,”林肯答道,“你是擦谁的靴子呢?”
林肯一句话就转移了对方说话的重音,使自己脱离被嘲弄的境地,而陷对方于尴尬之中。
3.快慢
快慢指的是说话的速度变化。在这里,快和慢是相对来讲的。
说话速度的快慢,与交际目的、表达内容、环境气氛、心境情绪有关。一般说来,说明
叙述时,语速稍快;抒情议论时,语速稍慢。紧张热烈时,语速稍快;在幽静庄重或沉闷凄凉的气氛中,语速稍慢。心情激动时,语速较快;心情平静或忧伤时,语速较慢。说话速度的快慢还与人物的年龄、身份、性格有关。一般来说,年轻人说话语速较快,老年人则相对慢些;地位较低或身份一般的人说话要快些,职位较高或身份显赫的人则相对慢些;活泼开朗、机智勇敢或鲁莽急躁、狡猾奸诈的人说话要快些,憨厚老成、沉着镇静或愚钝迟缓的人说话就慢些。
语速变化是表情达意的一种重要手段。速度快,会使人感到急促、紧张;速度慢,会使人感到安闲、平静。恰当地运用语速的变化并结合其他言语技巧,可以渲染场景,烘托气氛,增强言语的节奏和气势,产生巨大的艺术感染力。
……
Introduction

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Brand Jingdong book
Brand Origin China

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    Local Express is $5.99 (Available in Parts of CA, NJ, MA & PA). Free on orders of $49 or more.

    2-Day Express (Includes Alaska & Hawaii) starts at $19.99.

Return Policy

Yami is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues; To ensure that every customer receives safe and high-quality products, we do not provide refunds or returns for beauty products once they have been opened or used, except in the case of quality issues; Some products may have different policies or requirements associated with them, please see below for products under special categories, or contact Yami Customer Service for further assistance).
Thank you for your understanding and support.

Learn More

Sold by Yami

Terms and Conditions of Yami E-Gift Card

If you choose “Redeem automatically” as your delivery method, your gift card balance will be reload automatically after your order has been processed successfully;

If you choose “Send to Email”as your delivery method, the card number and CVV will be sent to the email address automatically;

Any user can use the card number and CVV to redeem the gift card, please keep your gift card information safely. If you have any trouble receiving email, please contact Yami customer service;

Yami gift card can be used to purchase both Yami owned or Marketplace products;

Yami gift card will never expire;

Yami gift card balance does not have to be used up at once;

All rights reserved by Yami.

Return Policy

Gift card that has already been consumed is non-refundable.

Sold by JD@CHINA

Service Guarantee

Yami Free Shipping over $49
Yami Easy Returns
Yami Ships from United States

Shipping

  • United States

    Standard Shipping is $5.99 (Excluding Alaska & Hawaii). Free on orders of $49 or more.

    Local Express is $5.99 (Available in Parts of CA, NJ, MA & PA). Free on orders of $49 or more.

    2-Day Express (Includes Alaska & Hawaii) starts at $19.99.

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Sold by JD@CHINA

Service Guarantee

Yami Cross-store Free Shipping over $69
Yami 30-days Return

Yami-China FC

Yami has a consolidation warehouse in China which collects multiple sellers’ packages and combines to one order. Our Yami consolidation warehouse will directly ship the packages to your door. Cross-store free shipping over $69.

Return Policy

You may return products within 30 days upon receiving the products. Sellers take responsibilities for any wrong shipment or missing items. Packing needs to be unopened for any other than quality issues return. We promise to pack carefully, but because goods are taking long journey to destinations, simple damages to packaging may occur. Any damages not causing internal goods quality problems are not allowed to return. If you open the package and any quality problem is found, please contact customer service within three days after receipt of goods.

Shipping Information

Yami Consolidation Service Shipping Fee $9.99(Free shipping over $69)

Sellers in China will ship their orders within 1-2 business days once the order is placed. Packages are sent to our consolidation warehouse in China and combined there. Our Yami consolidation warehouse will directly ship the packages to you via UPS. The average time for UPS to ship from China to the United States is about 10 working days and it can be traced using the tracking number. Due to the pandemic, the delivery time may be delayed by about 5 days. The package needs to be signed by the guest. If the receipt is not signed, the customer shall bear the risk of loss of the package.

Sold by JD@CHINA

Service Guarantee

Free shipping over 69
Genuine guarantee

Shipping

Yami Consolidated Shipping $9.99(Free shipping over $69)


Seller will ship the orders within 1-2 business days. The logistics time limit is expected to be 7-15 working days. In case of customs clearance, the delivery time will be extended by 3-7 days. The final receipt date is subject to the information of the postal company.

Yami Points information

All items are excluding from any promotion or points events on Yamibuy.com

Return Policy

You may return product within 30 days upon receiving the product. Items returned must be new in it's original packing, including the original invoice for the purchase. Customer return product at their own expense.

Yami

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Jingdong book

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Jingdong book