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Jingdong book

有话好好说：沟通与协调实用方法和技巧

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Jingdong book

有话好好说：沟通与协调实用方法和技巧

Name: 有话好好说：沟通与协调实用方法和技巧
Brand: Jingdong book
SKU: 3112017891
Price: 30.86 USD
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语言非常神奇。一句话说得好，让人拍案叫绝；说得不好，也可能祸从口出。一句话能化友为敌，引发一场无休止的争论甚至一场战争；也能化敌为友，冰释前嫌，带来不一般的荣誉和事业的成功。

Content Description

说话是维系人际关系的重要纽带，是能够决定你一生的关键要素。说话，决定人脉；人脉，决定成功。掌握好说话的技巧，对家庭、事业、生活，都会是绝好的助力。要知道：话讲得好，功成名就；话讲不好，身败名裂。
说话不得体，不讨人喜欢，会招惹麻烦，无法达到预期的效果。一个不善言谈和说话不讨人喜欢的人，极易给别人留下能力低下或思想匮乏的印象。这样的人无论处在哪个社会层面，都无法轻松地获得成功，也不可能得到别人足够的器重和赏识，甚至不得不沦为无足轻重的边缘人。说话方式讨人喜欢是获得上司赏识、下属拥戴、同事欢喜、朋友肯定、恋人信任的必要条件，是一个人不管做人办事，还是行走社会的通行证。
《有话好好说——沟通与协调实用方法和技巧》通过历史上、生活中或者商业上典型风趣的案例，将好好说话艺术的精髓要点一一揉碎掰开，直白且通俗地展现在大家面前。
通过阅读本书，你能够用幽默的语言来构建和谐氛围，通过恰到好处的赞誉使他人心花怒放，通过巧妙的恭维客套使他人对你留下好印象，用“软”话巧妙化解冲突。自此以后，说话不再会是您的缺点，也不会因为您“口无遮拦”、“话中带刺”，经常遭人厌恶。而您，会和那些演说家、成功人士一样，通过说话创造价值与希望。

Author Description

胡雅萍，AACTP国际注册培训师
中国职业经理人协会培训专业委员会副秘书长、师资主管、安徽服务中心主任
中国人力资源开发研究会专家
中国企联职业经理人资格认证培训师资库及培训工作委员会特聘讲师
中国管理培训联盟签约讲师、课程开发师
2015年度“中国百强讲师”
安徽省企业管理培训协会会长
安徽省礼仪文化协会副会长
安徽省青年经理人联合会副会长
曾经先后师从台湾和中国大陆的培训界名师。
从事过礼仪文化工作、并有生产制造、金融服务、新闻发行等行业任职经历
授课特点：
气质优雅，思路清晰，语言生动，互动性强，深入浅出，让学员记忆深刻，有较强的亲和力，并具备丰富的培训经验及个性服务经验。

Catalogue

第一章有话好好说——沟通“你我”
会做不如会说，把口才练好才是王道
口才不流利，沟通不顺利
沟通的时代，用舌头来解决
好生意是“谈”出来的
控制情绪，沟通不伤人
永远都要“有话好好说”

第二章有话好好说——用“心”说话
用嘴说话，也要用心说话
说话态度要热情
展现魅力，杜绝平淡口吻
巧妙迎合，让气氛更热烈
开场白：说好第一句贴心的话
寒暄：交谈之前的热身活动
耐心地倾听别人的倾诉
正确地称呼，拉近彼此的心理距离
多说“我们”少说“我”
运用同理心，打动人心
善意的谎言最美丽
致歉是感情交流的重要环节
谈吐文雅，培养温暖的语言习惯

第三章有话好好说——“嘴”下留情
看透但不点透：事情说得太直白会伤和气
学会给对方“留面子”
别太直白，说话要绕“弯”
不要咄咄逼人，要给对方台阶下
打人不打脸，骂人不揭短
不要挖苦别人，以免伤害对方
批评配“甜枣”，效果更好
不同的人应选择不同的批评方法
言辞藏锋，伤人的话委婉说
不要一味地指责别人
不伤他人，批评看场合
学点批评的技巧话语

第四章有话好好说——话不“乱”说
话不乱说，小心一语成谶，惹上大祸
管好舌头，不该说的话绝不说
嘴上带把尺，说话量分寸
开玩笑要掌握好分寸
静坐常思己过，闲谈莫论人非
珍视情谊，学会保守秘密
注意场合：到什么山头唱什么歌
分清场面话，说话不尴尬
言多必失，沉默是金
大辩不言，不说为说

第五章有话好好说——说话看“人”
见人说人话，见鬼说鬼话
与上司说话的技巧
与同事说话的技巧
与异性朋友说话的技巧
与成功人士说话的技巧
与客户说话的技巧
与陌生人说话的技巧

第六章有话好好说——好言“悦”耳
与其抱怨，不如赞美
多些赞美，言半功倍
赞美对方，要说到“点子”上
称赞一个人要具体化
接过名片，巧作赞美
赞美的话不要太长
“高帽子”戴戴也无妨
听“弦外之音”，顺人情说好话
给他人意想不到的赞美
公开的赞美最令人感动
赞美他人，懂些技巧

第七章有话好好说——学说“软话”
示弱的话让你赢得别人的同情
善用商量的语气说话
面对指责说“软话”，以柔克刚感动人
面对羞辱，含蓄回击
迂回委婉地说出你的需求
顺水推舟，用巧妙的语言回敬对方
君子风度，有理也要让三分
得势饶人，巧说顺情话
不要吝于说感恩的话
适时认错，谦逊的人受欢迎
替人打圆场，适时给人提供“台阶”

第八章有话好好说——君子动“口”
说话靠嘴巴，说服靠技巧
想好对方要说什么，说服不难
用数据说话，让话语更具权威
站在对方的立场说话
让对方在“催眠”中自我说服
让对方感觉你是“自己人”
适当“威胁”，说服更奏效
激将法让事情进展更顺利
问对问题，就攻占了人心
对无理的行为用妙语反击
正话反说，入情入理说服他人

第九章有话好好说——巧言说“不”
说“不”要灵活，点透即可
会说“不”，别被面子束缚
摆明“难处”，别人就会体谅你
循循善诱，让对方说出“不”
拒绝时要留有余地，勿陷入困境
转换话题，避免正面冲突
“逐客令”下得动听，才不失礼
拒绝朋友借钱，别不好意思
拒绝别有用心的“殷勤”
不被人情套牢，拒绝熟人的推销
别为恭维晕乎，拒坐“热气球”

第十章有话好好说——“逗”他一乐
超越常规“幽”上一“默”
自相矛盾，戏剧化的幽默术
笑语自会逼人来，幽默急不得
委婉的幽默，成就八面玲珑的你
设置悬念，幽默地“设包袱”
掌握用幽默消弭怨气的艺术
自嘲，别样的“搞笑”手法
尴尬瞬间，巧用幽默来解围
出丑不可怕，只要大家开心就好
参考文献
后记

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