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Jingdong book

学会表达 懂得沟通

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表达是一种能力

会表达的人能把话说到他人心坎里,这样他才能在社交场合脱颖而出、左右逢源、如鱼得水!

沟通是一门艺术

懂沟通的人能把事安排得天衣无缝,这样他才能在交往中长袖善舞、灵活应对,坐拥成功!


Content Description

俗话说得好:“好马出在腿上,好人出在嘴上”。处在社会之中,每个人都避免不了交际,而交际的过程中,势必要用“嘴”去进行沟通。要想沟通顺利,受人欢迎,那么就必须培养自己的表达口才。表达可能人人都会,但是否沟通的好却不见得。有人“口吐莲花,字字珠玑”,有人“巧舌如簧,而听者寥寥”,更多的人却是“茶壶煮饺子,有话倒不出来”。本书就是告诉读者如何更好地表达,如何更好地与人沟通。全书分为十章内容,理论结合经典故事,告诉读者如何向人表达、诉说与沟通的艺术。

Author Description

丁艳丽,女,毕业于成都理工大学社会科学系,专业图书策划编辑,现就职于北京左岸图书。曾撰写及主编图书有《群处守嘴独处守心》、《把话说到心坎里 把事做到点子上》、《每天一堂礼仪课》、《才气——才高行厚识见远》、等图书多部,在各类媒体、杂志上发表诗歌、小说等作品十余篇。

Catalogue

第一章这样的话,请换方式说

长话,要缩短了说/2

直话,要转个弯说/5

冷话,要加热了说/10

大话,要降三级后说/13

反话,要转正后说/17

苦话,请“变甜”了说/21

第二章这样的话,请及时去说

欣赏的话,请快点说/26

赞美的话,抓时机去说/30

感激的话,快加谢谢说/35

理解的话,请当场就说/38

鼓励的话,适时去说/43

夸奖的话,别留到明天说/46

第三章这样的话,请主动去说

谦让的话,请主动地说/52

消极的话,转为积极地说/56

激励的话,请尽量拔高点说/62

请求之语,请用敬辞说/66

友好的话,请主动去说/69

硬气的话,请理直气壮地说/72

讨价的话,请坚持去说/75

第四章这样的话,请委婉地说

露骨的话,要含蓄地说/78

纠错的话,要留面子说/84

交锋的话,找一个台阶说/88

反对的话,请绕个弯后说/94

良言忠告,委婉顺耳地说/98

劝服的话,请幽默去说/101

深奥的话,请通俗点说/104

第五章这样的话,请温柔点说

争论之语,请降温后说/108

爱语,请深情地说/111

否定的话,要机智地说/115

友善的话,请和颜悦色说/120

批评的话,请温和点说/124

第六章这样的话,请真诚地说

谅解的话,请真诚地说/128

他人的苦话,请分忧着说/131

责怪的话,转向鼓励说/136

演讲的话,请带着浓情说/139

关怀的话,请真诚地说/143

建议的话,以请教方式说/145

第七章这样的话,请谨慎地说

带刺的话,请过滤后说/150

两难的话,请模糊地说/154

玩笑话,要适可而止说/159

面试的话,请小心去说/163

命令之语,要请求着说/168

第八章这样的话,请机智地说

逐客的话,要巧妙地说/172

逆耳忠言,请有策略地说/175

露骨的话,可旁敲侧击说/181

贬低的话,请拔高后说/186

讲真话,也要策略地说/189

祝愿的话,要正面地说/192

第九章这样的话,请等等再说

八字没一撇的话,等等再说/198

发怒的话,过一天再说/200

喋喋之语,请立即闭嘴/204

有毛病的话,请纠正后说/208

“插话”,等时机再说/212

第十章这样的话,请坚决不说

扫兴的话,最好不要说/216

揭短的话,半个字都说不得/220

忌讳的话,请回避不说/223

惹祸之话,请咬牙不说/228

隐私之语,请闭嘴不说/232

争执的话,请最好不说/237

骗人的话,千万别说/240

自以为是的话,请切记不说/243


Book Abstract

长话,要缩短了说

言不在多,达意则灵。无论在什么场合,讲话要语不厌精,字字珠玑,简练有力,使人不减兴味;冗词赘语,唠叨啰唆,不得要领,必令人生厌。

每个人的生命都是由时间组成的。信息时代的今天,每个人都有干不完的事,都有无穷的欲望等待着去实现,这一切都需要时间。因此,无论是领导讲话还是员工做推销,或是熟人朋友之间的闲聊,都一定尽量长话短说,千万别啰哩啰唆,没完没了。

长话,不仅是对他人不负责,也是说明自己的归纳能力还有待改进。有这样一个关于啰唆的故事。

一个书生一日外出游玩。他走到外地突然想起家中皮箱里的一件棉袄需要拿出来晒晒太阳以防长霉,于是他写了一封信托人带给他父亲,信是这样写的:

我最尊敬的父亲大人:

您好!请您将我那衣柜里的皮箱打开,将皮箱里的棉袄,我过冬穿的棉袄,那件已穿了三个冬天的棉袄,箱子中唯一一件棉袄小心地拿出来,拿到太阳底下来,放到晒衣架上,拍拍打打,打打晒晒,前面拍拍,后面拍拍,翻过来拍拍,拍掉上面的灰尘,打松一点衣里的棉花,再对着太阳晒上三个时辰。然后在太阳下山前收起来,收时再拍拍打打,打打拍拍。再照原样放回柜中皮箱里去,至此,我不再啰唆了,不再多说了,估计父亲大人您也听懂我的意思了,我就此打住,不再强调了,一切就这样,就这样吧,拜托您了……

这显然是一个讽刺笑话,一句话完全可以说明白的话,这位啰唆先生硬是写了一页纸。

许多长话是纯粹的啰唆,也是完全没必要的。说话简单明了最打动人,因为人的注意力有限,而且说得太长也不方便别人归纳提炼主题。因此,古人说话有“惜字如金”“要言不繁”之说。

把短话说长,不容易,但把长话说短更不容易。有用的话,不在多,而贵在精。人类最有效率的话,就是短语,比如部队里那些常见的短语:立正、稍息、向右看齐、保证完成任务等;我们日常交往中用得最多的短语有:早上好、你好、谢谢、请、对不起、十分报歉等;还有在情人世界里,情人可能要讲千言万语,但这千言万语之中男人最能打动人的话,只有三个字——我爱你。

由此可见,感人的话,打动人心的话,都不在长,而在于精。


Introduction

说话是一门学问,更是一门艺术。中国美学家朱光潜说:“话说得好就会如实地达意,使听者感到舒适,发生美感,这样的说话,就成了艺术。”然而,生活中因说话说不好而苦恼的人不在少数。有的人不懂赞美,在朋友取得胜利和成功的时候,拙于言辞,导致好友误解是心存嫉妒;有的人羞于启齿,面对心爱的人,无从表达,最终错过了美好姻缘;有的人本来出于真心和善意的关怀和问候,因为词不达意,让对方听起来却是一次别有用心的讽刺与挖苦……其实说话不必口若悬河、滔滔不绝,也不需要旁征博引、口吐莲花,只要把话说到对方的心坎里就能打动人心,让对方口服心也服。能把话说到心坎里就是真口才。

会说话的人能把话句句说到他人的心坎里,这样他才能在社交场合中脱颖而出、左右逢源、如鱼得水;会说话的人能把各种各样的事情件件做到点子上,办得天衣无缝,这样他才能长袖善舞、财运亨通,才能生活顺心、事业有成。

如果不懂说话的学问和技巧,只会一味胡言乱语、言行无状,最终的结局必然是事与愿违。所以说,是否具有很强的语言表达能力和说话技巧,能否把话说到心坎里、把话说到点子上,对于我们每一个人来说都是至关重要的。它对于我们事业的发展、理想的实现和生活的幸福,有着举足轻重的影响。正如史宪文教授所说的那样:“不必海阔天空,能把事想到点子上的就是大智者;不必口若悬河,能把话说到点子上的就是真口才。”

说话说到心坎里,说起来简单,但做起来却并不那么容易。它增一分会太长,减一分则太短,它多一点会太咸,少一点会太淡,只有从生活的实践中不断地锤炼自己,从说话的多少、详略、分寸上下功夫,从表达的缓急、深浅、尺度上做文章,才能逐步掌握说话的诀窍和学问。

为了更好地掌握说话的技巧,我们从一种全新的角度策划和编写本书,通过具体生动的故事及评析,阐明了说话的技巧和方法,语言通俗,让读者在轻松愉悦中吸收和学习说话的智慧。打造卓越的说话技巧、提升不凡的沟通能力,本书必将成为每位读者的良师益友。

我们相信,当你真正掌握了说话这门学问,你就拥有了成功人生的资本。


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Brand Jingdong book
Brand Origin China

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