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KingStone

【繁體】為什麼他賣得比我好?金牌銷售教練,教你如何業績翻倍賺!

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KingStone

【繁體】為什麼他賣得比我好?金牌銷售教練,教你如何業績翻倍賺!

Name: 【繁體】為什麼他賣得比我好?金牌銷售教練,教你如何業績翻倍賺!
Brand: KingStone
SKU: 3136026741
Price: 24.57 USD
Availability: OutOfStock

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内容簡介

為什麼，他賣得比我好？

笨蛋，問題在____！

Top1櫃哥櫃姐狂推

15幅漫畫＋金牌銷售教練的服務奧義

一秒點破你的業績盲點

銷售力up up up！！！

★擔心業績？應該這樣做：

˙六步驟業績翻倍：傾聽、記錄、延續、產品、生活、金錢

˙追蹤客戶四時機：第一次買、買新商品、購買週期、大膽成交

˙用揪團購的氣場做銷售

★想換跑道？薪水這樣談：

˙現在的你，市價多少？──如何寫出漂亮履歷

˙面試是場心理遊戲──面試技巧、預演考古題

˙談薪水，其實談的是選擇：能者多勞vs.平凡度日

★剛出社會？方向這樣找：

˙我的興趣是什麼？

˙未來人才，需要什麼條件？

˙什麼都不會，要提升什麼專業？

為什麼他總是能成交？

服務業金牌教練──Lulu 陳家妤老師說，答案就在「服務力」！

「按照老師教導的步驟跟進客戶，這個月業績變兩倍！」

「Lulu老師讓我重新調整心態，老客戶又回來了！」

身為深受企業喜愛的服務教練，Lulu老師投入服務業，從第一線門市人員到教育訓練核心主管，至今超過20年，擅長洞察需求、體貼需要，透過「服務＋業務」加乘，讓每個學員晉身成為Top Sales！

曾擔任麥當勞、寶僑家品SK-II、法國迪奧、雅詩蘭黛、倩碧等多家精品服務業服務顧問，Lulu老師擅長引導學員看見「顧客沒說的需求」，以利他的服務心，搭配體貼的銷售技巧，讓每個人都是頂尖的服務銷售！

★TOP銷售金牌教練教戰守則：

˙人永遠需要有溫度的互動

˙做啥都行，重點是「開心」

˙EQ比什麼都重要

˙累，不必成為離開的理由

˙吸取新知，成為無可取代

PART 1 心錨設定──服務，從心做起

「心錨效應」是我們當注意並用心經營的一件事。「錨」是用來固定「船隻」的工具，而「心錨」的意義就是：在「心中」投下「定見」。開心工作，好好生活，別人就會看見你。

01 天啊！機器人會不會搶了我的飯碗？

02 服務業，我們適合嗎？

03 可不可以換個跑道？

04 職涯下一站，由自己選擇

05 培養影響力，你就是Top Sales！

PART 2 一買即忠誠──做好小服務，就有大業績

好業績六字口訣：「傾、記、續、產、生、錢」，將抽象概念轉化成實際可循的行動，讓顧客感受到尊重、重視、關心，成交就會是自然而然發生的事。

01 如何讓客人一買忠誠？

02 顧客的心，誰來懂？

03 將難懂火星文，翻譯成親民的地球文吧！

04 服務，是為了笑容

05 三招摸透客人心

06 像農夫般經營老顧客

07 銷售第一步，不再是「了解需求」？

08 自我感覺良好，其實沒什麼不好

09 用揪團購的氣場做銷售

PART 3 一試成主顧──職人的堅持

服務業宗旨，就是做到超乎預期，比顧客的期望再多一點點，就能成功征服顧客的心。「三好」銷售術，讓人招架不住！

01 任何人都埋單的「三好」銷售術

02 這三招，讓主顧源源不絕

03 不認得我，但認得商品的專業

04 多做一點點，業績就翻倍

05 迪士尼超越九十五％顧客重遊率的魔法

06 遇到奧客這樣做，變身忠實老主顧

PART 4 金牌到手──給經理人和求職者的管理備忘錄

企業理念就像樹葉主幹，優質經理人怎麼教出有責任的員工，帶領團隊共生共榮，求職者又如何厚植專業實力、提高身價？金牌老師傾囊相授面試教戰手冊和服務奧義，就從現在起，厚植自己的軟實力！

（給經理人）

01 你的vs.我的，差很大

02 以萬變應萬變，才是王道

03 換了一個位置，當然要換一個腦袋

04 四步驟，教出好人才

05 三個面試提問，快速找到TOP1銷售員

（給求職者）

06 面試實戰攻略――成就TOP1 銷售員

07 面試心法攻略──投身TOP1銷售員（Part1）

08 面試心法攻略──投身TOP1銷售員（Part2）

09 面試進擊攻略──晉升百萬銷售員

各界推薦／推薦序

～專業推薦～

聯廣集團聯勤公關總經理何伶華

京盛宇創辦人林昱丞

黑暗對話社會企業股份有限公司總經理扈文傑 Jeffery Hu

皇家哥本哈根總經理陳怡靜

探索城市的味道 La bonbon 執行長陳炫良

glimmer 品牌總監 Diane Chen

10/10 APOTHECARY、10/10HOPE 創辦人楊啟良

台北醫學大學保健營養學系名譽教授謝明哲博士

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